The Problem
Too much information and too little time?
In today's digital environment, corporate knowledge is fragmented and difficult to access. Employees waste valuable time searching through hundreds of documents to find the most accurate solution or even the simplest piece of information. This often leads to frustration and loss of efficiency:
Time Loss: A survey found that employees spend up to three hours a day searching for necessary information, and 42% of that data ultimately proves irrelevant.
Knowledge Debt: Fragmented systems (e.g., Jira, Salesforce, Google Drive) create information silos, which generate hidden costs in the form of slow decision-making, duplicated work, and decreased innovation.
The Solution
We have a solution! AI Knowledge Base Chatbot!
An AI-powered, custom, corporate chatbot. This system makes all of a company's internal knowledge available through a single, centralized interface. The chatbot understands user questions in natural language and provides relevant, accurate answers instead of just a list of links.
Key Features
Why the AI Knowledge Base Chatbot?
Because it's full of features that simplify information retrieval within the company and make the process transparent.
Architecture: The system uses the Google Gemini artificial intelligence model and supplements answers with current data extracted from the company's internal knowledge base. This significantly reduces the chance of inaccurate information, or "hallucinations."
The Database: Documents (e.g., audit reports, internal policies) are processed and stored in a specialized database (Qdrant). This enables fast and semantic searching, which guarantees much more accurate results than traditional keyword-based searching.
Data Processing: The system is capable of processing documents from various sources, extracting metadata, and breaking them down into smaller, understandable chunks for better context.
Chat Interface and Workflow: A web interface allows the user to ask questions in natural language, to which the chatbot provides relevant answers based on the information in the knowledge base. The system also manages chat history to ensure the answers are as accurate as possible.
Use Cases
Any internal department that works with a large amount of documentation (e.g., audit, logistics, HR, finance).
This chatbot has numerous benefits that provide great help to employees in their daily work, thereby making the company's operations more successful.
Increased Efficiency: The chatbot saves employees significant time that they previously spent on manual searching. According to surveys, a user can save up to 110 work hours per year.
Better Decision-Making: Fast and accurate access to information enables more well-founded business decisions, which ultimately increases the company's competitiveness.
Faster Onboarding Process: New colleagues can acquire the necessary knowledge more quickly and independently, as they get instant answers to their questions, unburdening the administrative tasks of HR and managers.
Democratization of Knowledge: Anyone, from a newly hired intern to a manager, can access corporate knowledge with the same ease. There is no longer a need for "power users" or knowledge of specific keywords.
Summary
An AI-based chatbot built on an internal knowledge base democratizes access to corporate knowledge, increases employee efficiency, speeds up decision-making, and simplifies onboarding processes, helping the company become more successful in the business world.
Discover how you can unleash the power of corporate knowledge with the help of the chatbot, and let AI do the searching for you.
